Terms and Conditions

Welcome to Paula Solutions. These Terms and Conditions outline the rules and regulations for the use of our website, https://paulasolutions.co.ke/. By accessing or using our website, you agree to comply with these terms. If you do not agree, please do not use our website.

1. Definitions

  • “Company”, “We”, “Our”, or “Us” refers to Paula Solutions.

  • “User”, “You”, or “Your” refers to any individual or entity accessing our website.

  • “Services” refers to all digital solutions and services provided by Paula Solutions.

2. Use of the Website

  • You must be at least 18 years old to use our services.

  • You agree not to misuse the website, attempt unauthorized access, or engage in any unlawful activities through our platform.

  • You may not copy, distribute, or modify any content on our website without prior written permission.

3. Services Offered

Paula Solutions provides Healthcare & Medical Equipment through our online shop and physical shop. The use of any services is subject to separate agreements or contracts as applicable.

4. Payment, Shipping Fees, and Refund Policy

  • Payments for our services must be made in full as per the agreed pricing. We accept Mpesa & Bank transfer.

  • Shipping fees may apply to certain products or services and will be communicated at the time of purchase.

  • Refunds, if applicable, will be subject to the refund policy outlined in specific service agreements.

5. Return and Refund Policy

  • If you are not satisfied with your purchase, you may request a return or refund within 1 day of delivery.

  • To be eligible for a return, the item must be unused and in the same condition as received, including original packaging.

  • Refunds will be processed within 3 business days upon approval.

  • Certain services or digital products may not be eligible for a refund unless explicitly stated.

6. Intellectual Property Rights

  • All content, including text, images, logos, and software on this website, is owned by Paula Solutions or its licensors.

  • Unauthorized reproduction, copying, or redistribution of any material is prohibited.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the content, privacy policies, or practices of these external sites.

8. Privacy Policy

Your use of our website is also governed by our Privacy Policy, which can be accessed https://paulasolutions.co.ke/privacy-policy/

9. Limitation of Liability

  • Paula Solutions is not liable for any direct, indirect, incidental, or consequential damages resulting from the use of our website or services.

  • We do not guarantee uninterrupted or error-free access to our platform.

10. Termination

We reserve the right to terminate or suspend access to our website at any time, without prior notice, if we believe you have violated these terms.

11. Governing Law

These Terms and Conditions shall be governed and interpreted in accordance with the laws of Kenya.

12. Changes to These Terms

We may update these Terms and Conditions at any time. Your continued use of the website after any changes indicates your acceptance of the updated terms.

13. Contact Us

If you have any questions or concerns regarding these Terms and Conditions, you may contact us at:

Paula Solutions
Website: https://paulasolutions.co.ke/
Email: info@paulasolutions.co.ke